The Hunter Douglas Lifetime Guarantee is an expression of Hunter Douglas’ desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your Hunter Douglas window fashion products. If you are not thoroughly satisfied, simply contact your Nest Expressions professional and we will work with Hunter Douglas through their Lifetime Guarantee program to ensure your satisfaction.
COVERED BY A LIFETIME LIMITED WARRANTY
Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below). Coverage extends to a) all internal mechanisms, b) components and brackets, c) fabric delamination, d) operational cords for a full 7 years from the date of purchase. Repairs and/ or replacements will be made with like or similar parts or products. Hunter Douglas motorization components are covered for 5 years from the date of purchase.
NOT COVERED BY A LIFETIME LIMITED WARRANTY
The following is not covered: a) Any conditions caused by normal wear and tear; b) abuse, accidents, misuse or alterations to the product; c) exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time; d) failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance; e) shipping charges, cost of removal and reinstallation.
Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the window fashion product or components found to be defective.
NEST EXPRESSIONS EXTENDED WARRANTY
If Window Treatment was purchased from Nest Expressions and is within three years from date of sales- “labor” to pick up/repair and rehang the window treatment will be at No Charge.
If window treatment was purchased prior to 3 years from date of request there will be a $50 minimum (or $10 per treatment) Labor charge to pick up/repair and rehang the window treatment.
Customer has the option of bringing the treatment to our location for repair at no charge. The repaired treatment can be shipped directly back to them or to our location for pick up.